Service & Repair Engineer

The role will involve carrying out servicing, repairs and surveys at pre-booked appointments, responding to emergency call-outs, and supporting installation works when required. This includes coordinating track deliveries and attending site for the off-hire of plant equipment. The position would suit a practical, motivated individual who takes pride in their work and is able to operate effectively both independently and as part of a team.

Responsibilities

• The service and repair of all Style Door Systems products as well as our competitors’ moveable walls and sliding folding partitions.
• Complete relevant service and repair reports via company mobile phone.
• Deal with any site issues in an effective and timely manner.
• Conduct surveys of existing partition systems to allow a quotation to be prepared.
• Work with sub-contractor installation teams, aiding with the installation of Style products.
• Keep company vehicle in a clean and well-presented condition.
• Manage component stock levels to ensure that sufficient levels are always maintained.
• Provide outstanding customer service to improve customer satisfaction and relationships.
• Obtain key site contact and partition details to maximise earning potential for the business.

Requirements

• Excellent communication skills: interpersonal, listening, oral & written.
• Attention to detail.
• Ability to problem solve – a ‘can-do’ attitude
• Good customer service skills.
• Full UK driving license.
• Ability to meet deadlines

Health & Safety Responsibilities

Health and Safety is the responsibility of every person, regardless of whether they are working within the office environment, or out on site.  It is therefore up to every person to ensure that all work is carried out in a safe manner, being health and safety conscious in all actions and that the working environment is also kept safe not just for themselves, but for everyone else as well.

All employees are responsible for:

• Complying with risk assessments, method statements and safe systems of work
• Working in a safe manner at all times and following site rules, Company policy, procedure and safety briefings.
• Co-operating on all health & safety matters so that the Company can meet its legal obligations in accordance with health & safety law.
• Taking reasonable care for the health & safety of themselves and of other persons who may be affected by their acts or omissions at work.
• Ensuring that they do not intentionally or recklessly interfere with or misuse anything provided for them in the interests of health, safety or welfare.
• Warning other employees and sub-contractors, particularly new employees and young workers of particular known hazards.
• Using plant, tools or equipment for the work for which it is intended and only when trained and experienced in its use.
• Reporting to a Supervisor any defective plant or equipment, unsafe systems of work, accidents, incidents, near miss or ill health.